Hire a Customer Service Virtual Assistant with Virtuoso
A Customer Service Virtual Assistant can take on virtual customer support tasks, such as answering enquiries on social media, dealing with concerns, following up on appointments, and more.
Having a customer service assistant can help maintain your brand image and improve your relationship with customers.
wE'RE AN END-TO-END SERVICE
We take care of everything from recruiting, monitoring, onboarding, and training your Virtual Assistant. Let us handle the details while you focus on your business.
we monitor your va's performance
We assign every VA and client a Virtual Office Manager (VOM) to oversee your VA’s work & communication so that it meets your standards.
fast & free replacement cover
If for any reason your VA isn’t the right fit, we’ll find you a replacement for no additional cost as well as 1 week free to allow your new VA to settle in.
Examples of what a customer service virtual assistant can do
Customer Service Virtual Assistants can operate the front-end of your business. They ensure positive interactions with your customers and target market, whether pre-sales or after-sales. With their help, you can pay more attention to your customers’ feedback and reviews, and create an even better experience for them!
Customer Service
Answer customer enquiries
Create and update customer support scripts
Live Chat and Instant Messenger
Processing orders
Online community management
Posting to forums and blogs
Pre-sales questions
Processing unsubscribe requests
Respond to forums/boards
Billing and technical support
Send emails and newsletters to subscribers
Moderate comments and reviews
Update customer records
Create customer accounts and logins
Customer Success Management
Managing high-value customers
Send reminders about calls and meetings
Developing and maintaining relationships with key stakeholders
Serving as a customer advocate by providing feedback to the team to improve better solve customer's challenges
Generate progress reports for the client and work with our data analyst
Customer onboarding
Track important dates (e.g birthdays, anniversaries)
Organize cards and gifts
Set and schedule appointments
Confirm appointments and attendance
Ready to soar? Book a FREE Discovery Call with Virtuoso and let us find the perfect VA for your business.
How much does an Customer Service Virtual Assistant cost?
We hire qualified VAs from the Philippines at a significantly lower cost than what you would spend on a local employee. Below are examples of the cost differences just for an annual full-time salary, but keep in mind that hiring a VA also saves you from overhead and new hire costs too.
How do I hire an Customer Service Virtual Assistant today?
Discovery Call
Book a free Discovery Call and tell us everything you need so that we can create a custom Virtual Assistant Recruitment Strategy for you.
Meet your assistant
Our HR Manager will recruit and facilitate VA Interviews until you find the virtual assistant that ticks all your boxes.
Start delegating
We’ll onboard, train and set up your VA on all the relevant platforms so that they’re ready for you to delegate tasks from day dot.